Effective Date: 01/05/2026

At Globalgood Ecommerce, we aim to provide a smooth and enjoyable shopping experience. However, we understand that sometimes returns and exchanges are necessary. This Return & Refund Policy outlines how returns, exchanges, and refunds are processed for orders placed through the Globalgood Ecommerce Platform. Please review this policy carefully.

Please note: Since Globalgood does not handle the management of returns and refunds directly, the process will be managed by either the vendor, local manager, or third-party fulfillment center responsible for shipping the product.

1. Return Eligibility

To be eligible for a return, your item must:

• Be in new, unused condition.
• Be returned within 30 days of receiving the order.
• Be in its original packaging, with all tags and documentation included.
• Not fall under the non-returnable categories, such as personalized items, perishable goods, or hygiene products (if applicable).

Note: Some products, such as donated goods, may not be eligible for return, depending on the conditions set by the vendor or platform.

2. Return Process

1. Initiating a Return:
   • Vendor-Managed Returns: If the product was shipped directly by a vendor, you must contact the vendor directly through the Globalgood Ecommerce Platform for return instructions.
   • Manager-Handled Returns: If your order was fulfilled by the local manager (e.g., Neshuns of [Country]), you will need to reach out to the local Neshuns entity for return guidance.
   • Third-Party Fulfillment Returns: For orders fulfilled by third-party fulfillment centers (such as Amazon), the return process will follow the specific policies of the third-party provider.
     You can initiate a return by visiting your order history on the Platform, where you will find the option to start a return request.
2. Return Authorization: Before returning an item, you may need to obtain a Return Authorization Number (RAN) from the vendor, manager, or fulfillment center. This number is required to process your return.
3. Shipping the Return: Once you have received the return instructions and Return Authorization Number, carefully package the item in its original packaging and ship it back to the vendor, manager, or fulfillment center. Return shipping costs may vary depending on the vendor’s policy.
4. Refund Process: Once the returned item is received and inspected, you will be notified of the status of your return. If your return is approved, a refund will be issued to your original payment method.
   • Refund Timeframe: Refunds may take up to 7-10 business days to process once the item is received by the vendor, manager, or fulfillment center.

3. Refund Eligibility

Refunds will be issued under the following conditions:

• The item is returned within the return window (30 days).
• The product is in its original, unused condition.
• The return request is approved by the vendor, manager, or fulfillment center.

Refunds will not be issued for:

• Items that are not in their original condition, including items that have been used, washed, or damaged.
• Non-returnable products, such as personalized or perishable items, unless the product is defective or damaged upon arrival.
• Orders that are incomplete or missing items upon return.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you must initiate a return and place a new order for the item you wish to exchange. Exchanges are not directly handled by Globalgood Ecommerce but should be coordinated with the vendor, local manager, or third-party fulfillment center.

5. Shipping Costs for Returns

• Vendor-Managed Returns: Return shipping costs may vary depending on the vendor's return policy. In some cases, the vendor may offer free return shipping, while in others, the customer will be responsible for the return shipping cost.
• Manager-Handled Returns: Return shipping fees for local manager returns may vary based on the specific local Neshuns entity’s policy.
• Third-Party Fulfillment Returns: If the product was fulfilled by a third-party fulfillment center (such as Amazon), their return shipping policy will apply.

If the return is due to a defective product or an error on our part, return shipping will generally be covered by the vendor, local manager, or third-party fulfillment service.

6. Non-Returnable Items

Certain items may be non-returnable or non-refundable. These include:

• Personalized Products (e.g., custom-made items).
• Perishable Goods (e.g., food, flowers, etc.).
• Hygiene Products (e.g., personal care items).
• Gift Cards and downloadable software or digital products (if applicable).

Please check the product listing for any specific return policy exclusions related to the item you are purchasing.

7. Damaged or Defective Items

If your order arrives damaged or defective, please notify the vendor, local manager, or fulfillment center within 7 days of receiving the product. You may be entitled to a replacement or a full refund depending on the situation.

• Reporting Damaged/Defective Items: You will be asked to provide photos of the damaged or defective product to assist in the processing of your return or replacement request.

8. Changes to the Return & Refund Policy

Globalgood Ecommerce reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be reflected on this page with the effective date updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund practices.

9. Contact Us

For any questions or concerns about our Return & Refund Policy, please visit our Contact Us page at:

https://globalgoodcorp.com/contact-us/

Alternatively, you can send mail to the following address:

Globalgood Corporation

7211 Charleton Ct., Canal Winchester, Ohio, 43110, USA